Frequently Asked Questions

The new online portal is accountadmin.billingsmtpublicworks.gov 

If you’ve received an email notification from Billings Public Works that your bill is ready, please follow the links on the email to view your invoice, pay your bill, or log into the online portal to manage your utilities. 

Here’s a video tutorial and a detailed written guide with screenshots on how to do so.  

Remember, if you ever logged into the old system, use your email and password from the existing system to log in – do not create a new user.  If you can’t remember it, put in your email and click “forgot password.”  If it does not recognize the email, use your account number to create a new account. If it does recognize you, reset your password, but do not create a new account. 

Besides already having an account (see above), the biggest reason people are not able to create a new account is that they put too much information in when creating a new online account. If you enter more than one field, it will not work. The easiest way is to use the number of your house – in other words, if you live at 123 Main Street, enter “123” and nothing else. Leave SSN and Date of Birth blank.   

Please utilize the automated phone payment system at (406)657-8315 (Option 1) or pay with a check and mail it to our Customer Service Center, 2251 Belknap Ave, Billings MT 59101. You can also drop off a check in person at the service center.