Planning & Community Services Department

Airbnb's are welcome in the City of Billings as of 2021. Please know that a Short Term Rental Permit, as well as a City Business License are required to operate an Airbnb in the City limits of Billings.

Planning and Community Services Department Customers,

As we emerge from the worst of the COVID-19 pandemic, Planning and Community Services is open and ready to serve you via phone, email and online, as well as walk-in customer service from 8 am to 5 pm, Monday through Friday.

To create an account to access City services and utilize the electronic permit and application submittal tools currently available within the Planning and Community Services, please access the Citizen Access Portal 

The Community Development Division continues to maintain its application Drop Off and Pick Up area on the 6th Floor Lobby and customers may call 247-8675 for information or assistance.

If you do visit our offices, you will find:

 Masks are optional for customers and staff in the common area

 Some services are available as appointment only – call 247-8676 for more info

 Some meetings will continue to be scheduled using phone or video conference to manage contact

 If you have questions, need clarification for your permit or application, or just need information on our operations, please call us at 247-8676. We are here to help. Thank you.

For information about our Boards and Commissions, please check the individual Board or Commission Websites for information on agendas and meeting formats.


Most citizens seek the services of the Planning and Community Services Department when they need information on property, buildings, or land uses. Landowners, realtors, builders, and developers rely on our fast and customer-friendly service.

Qualified homebuyers and not-for-profit community organizations enjoy the programs we offer. All residents benefit from the Code Enforcement Division's efforts to preserve property values.

The Planning and Community Services Department is committed to building a safe community that uses its resources wisely. Our services and programs help maintain a high quality of life while providing a variety of housing and businesses choices for all residents. We are happy to be at your service.

The 2023 Annual Report for the Planning & Community Services Department is now available online.