MET Plus (ADA)
MET Plus (ADA) transit services are designed to provide independance and mobility to those who are not able to naviagate the fixed route bus system without assistance. Services are on-demand, origin to destination, and require certification to utilize.
Certification Process for MET-Plus
The fare for being transported by MET Plus Transportation is $3.50 for each one-way ride.
Fares may be paid with cash, check, or credit card (at the MET office or over the phone). Clients may pay on a ride by ride basis or they may choose to put additional fares on their individual account balance. Account balances will be deducted from each time a client rides with MET Plus Transportation.
Call (406) 657-8218 to request rides. MET Plus Transportation rides are scheduled on a first come, first served basis to ensure that eligible individuals have an equal chance to use the service.
To request rides, call (406) 657-8218 between 7:00 am and 5:00 pm, Monday through Friday. No requests for rides will be accepted after 5:00 pm or on Saturday. Telephone answering service is available, on Sunday and holidays between 7:00 am and 5:00 pm to request rides for the next day.
"This is (name). I live at (address). On (date) I need a ride from my home (or other location) to (destination). I want to be there by (time) and I'd like to return from there at (time)." Then tell the dispatcher the following information that applies to you:
During the phone call, the dispatcher may let you know your pick-up and return times, or may call you back later with that information.
A time for the return trip is scheduled in advance unless it is for a medical appointment where you do not know when you will be done. In that case you should request your return ride to be listed as a To-Be-Scheduled (TBS). When you are listed as a TBS for a return ride, you are to call MET Plus Transportation at (406) 657-8218 when you are ready to return. The next available vehicle will be dispatched to pick up as soon as possible.
Hours of Operation
Weekdays: Monday - Friday from 5:50 AM to 7:45 PM local time
Saturdays: From 8:10 AM - 6:10 PM local time.
Service is not available on Sundays and the following holidays:
Met Plus Transportation ADA complementary paratransit service is curb-to-curb service. MET Plus Transportation staff asks that passengers be ready for pick up at the curb.
If help is needed from the door to the vehicle, you may request door-to-door service. We will not provide door-to-door service if barriers such as stairs, ramps, doors, snow, and ice prevent us from helping you to the vehicle. We ask that you request door-to-door service; MET Plus Transportation staff may make an on-site examination.
The following guidelines will be followed to allow door-to-door service to be provided safely and efficiently:
MET Plus Transportation makes every effort to arrive as close to the scheduled pick-up time as possible. However, the vehicle may arrive up to 15 minutes before or 15 minutes after the scheduled pick-up time. This 30 minute period of time (of 15 minutes before to 15 minutes after scheduled time) is defined as the pick-up time window and passengers need to be ready to go anytime within that time window.
Drivers, after arriving within that pick-up time window, can wait for five minutes after vehicle arrival. Any passenger who is not at their scheduled pick-up point and ready to go at that time will be left behind for the driver to continue with their other scheduled rides. The driver will not be able to return for a second attempt.
MET Plus transportation offers both text message alerts and mobile app push notifications to alert a passenger of their upcoming pick up window. Please call 406-657-8218 if you are interested in receiving these notifications.
The service area is defined as within the Billings city limits and within 3/4 mile of a MET Transit regular fixed bus route.