ADA/Section 504


In accordance with ADA regulations, it is the policy of the City of Billings MET Transit to provide individuals with disabilities with a reasonable modification to its policies, practices, and procedures so that they can access MET's programs, facilities and services.

What is a reasonable modification?

A reasonable modification is a change or exception to a policy, practice, or procedure which allows people with disabilities to have equal access to programs, services and activities. Reasonable modifications must always be related to the individual’s disability.

What is the process for requests?

Whenever possible, requests for reasonable modifications shall be made and determined in advance. An advance request for reasonable modification can be sent to:

City of Billings MET Transit
ATTN: ADA/Section 504 Coordinator
1705 Monad Rd

Billings, MT 59101

Telephone: 406-657-8219

The request shall include:     
     - Your contact information;     
     - A description of what you need in order to use a MET Transit service; and     
     - What changes or modifications you believe would be necessary to provide you full access to 
       MET Transit’s services.

MET Transit will use its best efforts to make a response as soon as practical. In some instances, additional information will be necessary to process the request. Please ensure your contact information is included with your request.

What is the process for making on the spot requests?

MET Transit understands it may not be possible for a reasonable modification request to be made and determined in advance. In these instances, please request a reasonable modification with a MET Transit operator at the time of issue. A response to an on the spot request will be made at the time of the request. Responses to on the spot requests can include: granting the request, denying the request, or referring the passenger to MET Transit management for further processing. Operators will generally seek assistance from MET Transit management during these instances via the two-way radio.

For what reasons may MET Transit deny a reasonable modification request?

MET Transit may deny a reasonable modification request, whether made in advance or on the spot, for the following reasons:     
     1. Granting the request would fundamentally alter the nature of MET Transit’s services, programs or activities;       2. Granting the request would create a direct threat to the health or safety of others;     
     3. The individual with a disability is able to fully use the entity’s services, programs, or activities for their                     intended purpose without the need of a modification; and/or
     4. Granting the request would cause MET Transit undue financial or administrative burden.

If a request is denied, MET Transit will take action to the maximum extent possible to ensure the individual receives MET Transit’s services or benefits.

What are examples of reasonable modifications MET Transit generally will grant?

MET Transit will generally grant the following reasonable modification requests for individuals with disabilities:
     - A request from a passenger whom has diabetes (or another medical condition) to eat or drink aboard a                 vehicle in order to avoid adverse health consequences so long as the drink is in a spill proof container and           the food is a small snack that cannot cause any spills;
     - A request for transit personnel to handle fare media when the passenger with a disability cannot pay the               fare by the generally established means; for instance, when the passenger cannot reach or insert a fare into         the fare box themselves;
     - A request from a wheelchair user to board a vehicle separately from his or her device (if the individual is               capable of doing so) when the occupied weight of the device exceeds the design load of the vehicle lift.

This list of examples is neither exhaustive nor exclusive. Passengers with disabilities are encouraged to contact MET Transit with specific reasonable modification requests.


The following procedures apply to the MET Transit Division of the Aviation and Transit Department of the City of Billings, Montana.

Right to File a Complaint

Any person who has a complaint about the accessibility of our transit system or believes discrimination has occurred on the basis of disability by MET Transit may file a written complaint detailing the accessibility issue or incident. All alleged discrimination complaints must be received within 180 days of the incident in question.

Please provide all facts and circumstances surrounding the issue or accessibility complaint so the issue may be fully investigated.

How to File a Complaint

You may obtain a copy of the City of Billings MET Transit ADA/Section 504 Complaint form by writing, MET Transit, ATTN ADA/Section 504 Coordinator, 1705 Monad Road, Billings, MT 59102. 

Alternatively, you may download a copy of the form by clicking here.

Para descargar una copia del formulario en español, haga clic aquí.

For written complaints, please include:     

     - Your name, address and contact information (telephone number, email address)

     - For accessibility complaints: time, date, and location of the occurrence and reason you believe the agency,           location, or service is not accessible to persons with disabilities

     - For complaints related to alleged discrimination based on disability: time, date, location, and a description             of the incident, names and/or descriptions of individuals involved, and why you believe the act                               was discriminatory.

     - In both situations, please include the vehicle number and/or route if applicable.

Complaints can be sent to:

    City of Billings MET Transit    ATTN: ADA/Section 504 Coordinator
    1705 Monad Rd
    Billings, MT 59101

For complaints alleging discrimination based on disability, an investigation will be initiated within 10 days of receiving the complaint. MET Transit will make every effort to respond to ADA complaints within 30 working days of receipt.

Complaint Assistance

If you are unable to complete a written complaint, please contact MET Transit at 406-657-8218 during regular business hours.